DMA Client Service Principles

The following Client Service Principles reflect our unwavering commitment to our clients.

In serving our clients, we will always:

• Listen and understand our clients’ needs and objectives

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• Deliver on our promises and exceed our clients’ expectations

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• Communicate with our clients effectively and often

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• Earn our clients’ trust and respect and work hard to keep it

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• Deal with our clients fairly, honestly, ethically, and with integrity

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• Act professionally by being responsive, thorough, innovative, and results-driven

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• Stand behind our work and do our best to ensure our clients’ satisfaction

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• Staff engagements with the best team, assigning professionals who have an appropriate level of experience and expertise to our client engagements

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• Serve as an extension of our clients’ tax departments, going beyond mere partnering by adopting the perspective and commitment of our clients’ team members