CLIENT
Our client, a rapidly growing fintech brokerage, faced increasing compliance complexity—particularly with unclaimed property laws—as their large, diverse customer base expanded to include millions of active and dormant accounts.
CHALLENGE
As the company’s volume of transactions surged, it faced the challenge of managing an increasing number of dormant accounts and unclaimed assets. The introduction of cryptocurrency into the unclaimed property landscape further complicated compliance. With growing volumes of unclaimed property, manual processes previously relied upon, such as handling calculations and account tracking through Excel, became inefficient and unwieldy. To avoid penalties and reputational damage, they needed an automated and scalable solution to ensure all unclaimed properties, including digital assets, were properly reported and handled.
SOLUTION
As part of a fully outsourced unclaimed property compliance engagement, DMA managed all key activities for the client—including dormancy tracking, due diligence outreach, and state reporting. Leveraging our proprietary unclaimed property compliance software, AUPTC, the DMA team replaced previously manual processes (such as Excel-based tracking and manual correspondence) with a powerful, automated system capable of processing millions of properties, including newly-regulated cryptocurrency assets.
By automating dormancy calculations and formal due diligence outreach through AUPTC, DMA ensured timely and accurate compliance with state requirements, even as the client’s unclaimed property obligations rapidly expanded.
RESULT
DMA’s end-to-end solution centralized and streamlined all unclaimed property activities and documentation. Using AUPTC, the DMA team tracked and managed properties efficiently and executed time-sensitive activities—such as generating and sending hundreds of thousands of formal due diligence letters to property owners—at scale. This automation reduced regulatory risk and administrative burden and improved customer retention by facilitating asset recovery before escheatment.
Despite managing a volume of properties that exceeded most of its industry peers, the client met every state filing deadline without exception. AUPTC’s automation and deadline tracking capabilities allowed DMA to maintain a high level of accuracy and timeliness, avoiding penalties and compliance gaps.
By outsourcing unclaimed property compliance to DMA, the client was able to remain focused on business growth while relying on a trusted partner to handle the complexities of unclaimed property—confident that every requirement, including those involving digital assets, was being proactively addressed.
WHY DMA?
DMA’s outsourced unclaimed property services are powered by AUPTC—our proprietary software designed specifically to adapt to evolving regulations and large-scale operations. AUPTC automates and streamlines key compliance processes such as dormancy tracking, due diligence outreach, and state reporting, allowing the DMA team to deliver exceptional results with speed and precision.
In this case, the combination of DMA’s expertise and the power of AUPTC enabled the client to reduce risk, stay ahead of regulatory changes (including those impacting cryptocurrency), and achieve operational efficiency—trusting the experts at DMA to manage the entire compliance lifecycle.
Simplify Compliance with the Right Unclaimed Property Solution
Contact us today to schedule a demo or discuss how our solutions can simplify your unclaimed property compliance. Let’s streamline your process together!