A Purpose-built Approach to Improving Transaction Tax Processes & Systems

As organizations modernize ERPs, expand into new channels, undergo mergers or divestitures, respond to regulatory change, or adopt new tax technology, gaps often appear between business needs and the processes that support the tax function. DMA identifies those gaps and delivers practical, actionable recommendations grounded in real operational data.

We evaluate your current state, including policies, system configuration, data quality, and cross-functional workflows, and define a future state that improves accuracy, automation, and compliance readiness. Every engagement supports a more efficient, scalable, and audit-ready tax function.

What We Deliver

DMA’s optimization service addresses the full tax lifecycle—from purchasing and sales processes to reporting, tax engine logic, and compliance workflows. Each engagement uses DMA’s proprietary tax data and configuration analysis capabilities to pinpoint issues, quantify impacts, and support long-term improvement.

Gap & Opportunity Analysis

We assess tax process pain points, inefficiencies, and control gaps across your systems and workflows, then identify holistic solutions to address root cause issues rather than alleviate symptoms.

Current State Documentation

Through interviews, data reviews, and system walkthroughs, we document how tax decisions are made across purchasing, sales, exemptions, reporting, reconciliation, compliance, and audit—capturing both formal workflows and real-world practices.

Future State Design & Roadmap

Using a fit-gap analysis, DMA defines an optimized future state with prioritized enhancements, process improvements, and a clear implementation roadmap that aligns with broader business and ERP goals.

Technology & Tax Engine Enablement

We recommend improvements to existing technology, integrations with tax engines, system logic updates, and data enhancement opportunities that improve accuracy, efficiency, and automation.

Change Management Documentation & Training

DMA provides updated process documentation and practical tax training for requisitioners, AP, AR, procurement, and customer service teams to support sustainable adoption.

Strategic Planning & Compliance Readiness

We align tax processes with long-term strategy—supporting ERP transformations, tax engine upgrades, AI and automation initiatives, and compliance requirements across states, provinces, and specialty tax areas.

What You Can Expect

Every Tax Process Optimization engagement is designed to produce tangible operational improvement—not just documentation. Clients gain a clearer, stronger, more scalable tax function through:

  • Improved data quality and tax decision accuracy
  • More efficient AP, AR, purchasing, and sales workflows
  • Reduced manual touchpoints and workarounds
  • Greater automation through system and configuration improvements
  • Strengthened controls for audit readiness
  • A clear path to support ERP transformations and tax engine modernization
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How DMA’s Approach Stands Apart

Many firms assess tax processes. Few can diagnose them at the data, configuration, and transaction levels. Our approach is built to uncover what traditional process reviews miss—turning insight into action.

Proprietary Analysis for Faster, Data-Driven Insights

Our custom diagnostic tool evaluates tax data, configuration, variances, and logic alignment—pinpointing exposure and recovery opportunities that traditional process reviews miss.

Built for ERP & Technology Transformation

We ensure tax isn’t an afterthought in ERP upgrades or tax engine implementations by aligning processes early, reducing rework, and improving system performance.

Actionable Recommendations, Not Generic Playbooks

You receive a practical roadmap tailored to your organization, your systems, and your department’s future-state goals.

Aligned with TransactionTax360™

Optimization is part of a broader connected model that ties compliance, technology, advisory, and recovery together to improve the entire tax environment—not just one workflow.

Frequently Asked Questions

  • Most tax issues originate upstream within data, workflows, or system logic. Optimization helps eliminate rework, reduce compliance risk, and improve the performance of tax engines, ERPs, and downstream reporting.

  • No. ERP programs often trigger optimization, but many clients choose this service due to compliance issues, manual workloads, system inaccuracies, or organizational changes.

  • We use interviews, configuration reviews, data analysis, process mapping, and our proprietary diagnostic tool to evaluate performance, identify root causes, and quantify impacts.

Build a Stronger, More Efficient Tax Function

Connect with DMA’s Tax Process Optimization team to uncover inefficiencies, strengthen your controls, and build a scalable framework that supports both day-to-day performance and long-term transformation.