Client
Our client is a national manufacturer with a large and geographically diverse personal property tax portfolio. With hundreds of returns filed annually and a significant volume of tax bills to manage, the organization required a provider that could deliver consistency, accessibility, and confidence across jurisdictions.
DMA currently supports the client with end‑to‑end compliance services, including return preparation, tax bill processing, and payment administration.
Challenge
Prior to working with DMA, our client relied on a property tax provider that utilized an offshore outsourced service model. While technically capable, the model introduced communication challenges driven by time zone differences and language barriers. These issues made it difficult for the client to obtain timely, clear answers to routine questions related to returns, tax bills, and filing requirements, adding friction to an already complex compliance environment.
Solution
DMA implemented a fully onshore service model through its Compliance Center of Excellence, designed to remove communication barriers and enhance day‑to‑day collaboration. Dedicated analysts located in the same time zone as the client served as consistent points of contact, ensuring questions were addressed quickly and accurately. This structure provided greater transparency, improved responsiveness, and a stronger working relationship between DMA and the client’s internal teams.
Result
- Faster, clearer communication with dedicated analysts in the same time zone
- Reduced friction in return preparation and tax bill resolution
- Greater confidence in compliance accuracy and issue escalation
- Scalable support structure that accommodates portfolio changes without disruption
Why DMA
DMA’s onshore solution provided immediate access to knowledgeable professionals who understood the client’s properties, timelines, and jurisdictional requirements. By eliminating time zone delays and communication barriers, DMA delivered faster issue resolution, stronger collaboration, and greater peace of mind throughout the compliance process.
Connect with our property tax co-sourcing experts
Filing property tax returns can be a significant burden for your tax team. DMA’s tax professionals form a strong alliance with you and your team to work as an extension of your tax department.