A Fortune 500 financial services company partnered with DMA to correct an inflated commercial property tax assessment on a fully vacant 333,169 SF office building previously used as a call center in Ohio.
Through a targeted, multi‑year strategy aligned with Ohio’s valuation cycle, DMA delivered more than $2.28M in tax savings while repositioning the property for sale in a challenging office market.
Case Snapshot
| CLIENT | Fortune 500 financial services company |
| PROPERTY | 330,00 SF two-story office building |
| LOCATION | Ohio |
| TAX YEARS APPEALED | 2019, 2020–2022 |
| TOTAL TAX SAVINGS (2019–2022) | $2,288,645 |
The Challenge
A Vacant Property With Declining Demand—and an Assessment Far Above Market Reality
When DMA was engaged in 2019, the building had already been completely vacated. Market conditions for large office properties were beginning to deteriorate as remote work trends took hold—particularly for phone‑based support operations like the one previously housed in this facility. Vacancy rates rose, demand softened, and the property’s utility continued to decline. Meanwhile:
- The property had been over-assessed for years with no prior appeals filed
- Carrying costs—especially property taxes—were significantly hindering the owner’s ability to market the asset
- The 2020 revaluation would lock in values for three years and was expected to bring another increase, significantly raising financial risk for the owner and future buyers
Together, these conditions created an urgent need to realign the assessment with actual market performance.
DMA’S Approach
A Strategic Plan Aligned With Ohio’s Valuation Cycle
DMA designed a multi‑year approach that delivered immediate relief while reshaping future assessed values:
Appealing the 2019 Value
DMA reviewed the 2019 value established in the previous assessment cycle and determined that it did not reflect the property’s full vacancy or diminished utility. Establishing a supportable 2019 position created a stronger foundation ahead of the county’s 2020 revaluation.
Preparing Early for the 2020 Triennial Update
Knowing the 2020 revaluation would govern taxable values for three consecutive years, DMA developed a comprehensive valuation model grounded in income evidence, market data, and comparable sales. This preparation positioned DMA to effectively challenge the proposed 2020 value.
Using the 2020 Appeal to Set 2020–2022 Values
DMA filed a coordinated appeal designed to establish corrected values for 2020, 2021, and 2022—ensuring alignment between the property’s assessments and actual market conditions.
This multi‑year strategy positioned the client to secure valuation corrections that accurately reflected both market performance and the property’s changing utility.
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Results
Material Savings From Multi-year Corrections
DMA’s coordinated strategy across the 2019 correction and the 2020 triennial update appeal produced substantial valuation reductions and tax savings over four tax years.
| APPEAL | TAX YEAR | ORIGINAL VALUE | FINAL VALUE | VALUATION REDUCTION | TAX SAVINGS |
|---|---|---|---|---|---|
| Standalone Appeal, 20219 | 2019 | $40M | $31.8M | $8.2M | $261,004 |
| Triennial Update Appeal, 2020* | 2020 | $43.99M | $25M | $18.99M | $569,889 |
| 2021 | $43.99M | $27.5M | $16.5M | $500,042 | |
| 2022 | $43.99M | $13.5M | $30.5M | $957,709 | |
| $2,288,645 Total Tax Savings |
*Values for 2020–2022 were negotiated in a single appeal of the County Auditor’s 2020 triennial update, which sets taxable values for three consecutive years.
Broader Impact and Market Confirmation
Operational & Market Impact
These reductions delivered meaningful financial relief and strengthened the asset’s position during a prolonged vacancy. DMA’s work:
- Lowered the property’s tax burden during a multi-year vacancy
- Corrected assessed values to reflect actual market conditions
- Made the asset more attractive to buyers evaluating long-term costs
- Supported a successful sale in a depressed office market
These improvements reshaped both the asset’s tax profile and its market readiness—a result ultimately confirmed by the market itself.
DMA’s Valuation POSITION validated by the market
Public records later reflected a 2023 assessed value of approximately $10M. Because transaction‑triggered reassessments in Ohio derive taxable value from a property’s recent sale price, this indicates that the asset sold near that amount. The close alignment between the sale‑driven 2023 assessment and DMA’s negotiated 2022 valuation confirms that the corrected values achieved through the 2020 update appeal were consistent with true fair market value.
Why DMA
Specialized Valuation Expertise and Strategic Execution That Delivered Multi-year Impact
DMA’s success in this engagement reflected differentiators that directly matched the challenges of a vacant office asset under Ohio’s valuation rules.
Expertise With Income and Market-based Valuation
DMA applied the right valuation approaches—income, market evidence, and comparable sales—to demonstrate that both 2019 and 2020 values were materially overstated for a fully vacant property.
Senior-led, Judgement-driven Negotiation
Experienced senior practitioners developed a defensible valuation position and led negotiations that were essential in securing substantial corrections for 2020–2022.
Deep Familiarity With Ohio’s Revaluation Cycle
DMA strategically leveraged Ohio’s triennial system—where one revaluation year appeal governs three years—to maximize the impact of a single coordinated action.
Continuity Across Ownership and Assessment Cycles
DMA positioned its valuation work to support both near-term tax savings and the property’s eventual sale, aligning negotiated assessments with market performance and buyer expectations.
By securing accurate valuations across multiple years and reducing tax-related carrying costs, DMA helped the client navigate a difficult market environment and position the property for a smoother, more successful disposition.
Ohio Property Tax Expertise
DMA’s Ohio property tax team helps companies navigate complex valuation cycles, reduce tax burdens, and secure fair, evidence-backed assessments.
Contact our Ohio expert to discuss your company’s real or personal property tax exposure and learn how DMA can help you uncover opportunities for savings and improved assessment accuracy.
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