TaxTechnology
TaxTechnology

A Tailored Approach to Managed Services and Technology Support

DMA’s objective is to truly operate as an extension of our clients’ tax department and technical landscape. Our tailored approach to managed services is unique to each client, as we invest the time to build a strong understanding of the inner workings of their business. Leveraging this knowledge and building a collaborative client relationship allows our team to quickly prepare and implement customized solutions, a comprehensive knowledge base, and an optimal support system.


DMA Strengths

checkmark  Dedicated Onshore Team
checkmark  Tax Engine/ERP Certifications
checkmark  Hundreds of Satisfied Clients
checkmark  Compatible with all Major 
checkmark  Tax Engines and ERPs 
checkmark  Customized and Flexible Approach

Managed Services - Cloud Technology

Services

Acting as an extension of your tax department, DMA’s dedicated managed services and technology support professionals provide integration and configuration support based on your specific requirements. By leveraging our customized approach, our clients can focus on their core business and trust that the integration and processes are running smoothly. 

System & Process Monitoring

Under either a proactive or reactive system monitoring approach, DMA manages the process by creating the appropriate service ticket,  identifying the root cause of any issues, and ensuring resolution.

Routine Tax System Task Execution

DMA ensures that a successful implementation remains successful through diligent maintenance. Tasks such as applying patches, tax data updates, and routine configuration updates ensure that processes are followed and all environments are consistently optimized.

Ad Hoc Tax System Tax Execution & Assistance 

When DMA’s support resources can utilize the system’s native functionality, we can service unique requests such as a one-off report. DMA can also serve as a resource for questions arising during the support scope.

Break/Fix Resolution  

Tax relevant break/fixes within the financial application, integration, and tax system are often unexpected and require time to research and remediate. DMA’s team can assess and triage these issues quickly so the right resources can address and repair the issue promptly.